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asterisk call center

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asterisk call center plateform integration with Call center software, Predictive dialer software, Speech recognition. asterisk call center Dialogic solution.
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Une architecture centralisée pour un déploiement facilité.

Le serveurs centraux hébergent l'ACD, les datas et les applications Hermès.Net. Les applications étant développées en Dotnet, aucune installation n'est nécessaire pour les postes agents. Il suffit d'un ordinateur muni d'une connexion Internet pour accéder aux interfaces agents, superviseur et même administrateur à partir de la maison, comme un agent sur un site local.

Les mises à jour applicatives sont réalisées sur les serveurs et automatiquement accessibles par les utilisateurs, sans manipulation particulière, ce qui a pour avantage d'alléger considérablement les tâches de maintenance technique.

asterisk call center & Télé-Travail

Dans de nombreux pays, les récentes analyses ont mis en avant les centres d'appels comme un secteur d'avenir et source d'emplois. Mais surtout, les call centers sont un pôle qui offre des opportunités professionnelles stables et évolutives à des populations souvent délaissées par les secteurs d'activité traditionnels.
En effet, les nouvelles technologies permettent, par exemple d'offrir un véritable métier aux personnes à mobilité réduite, ou aux femmes au foyer. Le télé-travail devient stratégique pour les call centers, offrant des perspectives nouvelles tant pour les employeurs que pour le personnel.

asterisk call center vous permet de déployer une solution unique sur tous vos sites, et par là même d'orienter vos appels en fonction des compétences là où elles se trouvent, pour une meilleure gestion des pics d'activité.

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asterisk call center plateform integration with Call center software, Predictive dialer software, Speech recognition.
Infinity a Vocalcom Société, has incorporated asterisk call center Open Source IP technology to its Centriphone Millennium® IP contact Center software suite. This offering gives large contact centers a complete, stable and reliable call management solution.

Asterisk® IP Platforms

Centriphone Millennium ® IP contact Center integrates multimedia message management: web call back, chat, voice, video, e-service and web collaboration in order to offer superior online customer service, gain customer satisfaction, increase revenues and the overall contact centers productivity.

Centriphone Millennium ® IP Contact Center unifies all communication channels under one unique platform:
. Inbound calls with interactive voice response
. Outbound calls (Preview and Predictive)
. Web media: Chat, VoIP, Video IP, and Co-browsing
. E-Mail
. SMS, ...

With Centriphone Millennium client can communicate with your company using multiple communication channels and the agents can manage all the interactions under one simple to use application and one unique queue.

CCentriphone Millennium is integrated with the open source Asterisk application. It uses SIP VoIP protocol offering a feature rich and complete solution to satisfy complex contact center requirements at a very competitive cost.

Asterisk® offers standard and advanced PBX functionalities. asterisk call center platform operates on standard telecom networks or on VoIP systems. The Centriphone Millennium and Asterisk® solution allows you to successfully integrate your equipments with an IP telephony environment. These technologies include; chat, conference, email, videoconferencing, 3G…
The main advantages are that all the medias are managed by a unique queue, the full featured IVR functions and the predictive dialing engine.

IP technology asterisk call center

VoIP (Voice over internet protocol) and Centriphone Millennium® IP Contact Center suite is a flexible, stable and reliable solution capable of managing high volumes of calls. Furthermore this technical evolution allows the ability to deploy virtual contact center that can be administered from a centralized location.

This architecture reduces operational expenses and facilitates the deployment of new centers without complex integration and installation processes. Centriphone Millennium® IP Contact Center suite with asterisk call center allows the agents to connect from remote locations giving you the flexibility to treat your client 24/7. The agents, supervisors and administrators can access the interface directly from an IP network as they benefit from all the latest generation of contact center solutions. Based on defined priorities and skill sets, the calls will be distributed to the agents regardless of their location.

Online Services

Centriphone Millennium® IP Contact Center suite on asterisk call center gives you the ability to interact with your clients directly on your website, establishing real time communication with your agents or by a self service application.

The web collaboration service provides real time assistance to the web surfers on your website in order to optimize their navigation and provide proper information at the right moment. Your agents will have the ability to view client information gathered form your website. This application can be used in a support/helpdesk environment, etc…
All the functions have been developed to provide superior results.